Support
Get help with Black Hole: Survival.
For gameplay issues, purchase questions, or bug reports, open a support issue and include the details below.
Before Sending A Request
- App name: 黑洞io / Black Hole: Survival
- Device model and iOS or iPadOS version
- App version and build number, if visible
- Level number and what happened
- For purchase issues, include the product type, but do not share payment card details
Support Channel
Email support for requests related to this app. Include the app name and device details so the issue can be reviewed quickly.
Purchases
In-app purchases and Cosmic Pass subscriptions are processed by Apple through StoreKit and the App Store. If a transaction is pending, cancelled, or not delivered, restart the app and use Restore Purchases in the Cosmic Pass screen before sending a support request.
Cosmic Pass renews monthly unless cancelled at least 24 hours before the end of the current period. Subscription billing and cancellation are managed from the Apple ID subscription settings.